JetStream Software, Inc. Privacy Policy

Updated: August 6, 2019

  1. About this Policy
  2. Gathering of Personally-Identifying Information
  3. Aggregated Statistics
  4. Protection of Certain Personally-Identifying Information
  5. Use of Cookies for Analytics
  6. Your California Privacy Rights
  7. Your European Privacy Rights
  8. Privacy Shield Frameworks
  9. Retention Periods and Deletion
  10. How We Protect Your Information
  11. Children’s Privacy
  12. Information about International Transfers
  13. Privacy Policy Changes
  14. Contacting Us

 

 

  1. About this Policy

 

At JetStream Software, Inc. ("JetStream" or "we" or "us" or “our”), your privacy is important to us, and this Privacy Policy is designed to help you understand how JetStream will collect, use and disclose personal information we obtain through your use of our Website (“Jetstreamsoft.com” or “Website”). By accessing and using our Website, you are accepting the practices described in this Privacy Policy.

 

JetStream processes Website visitors’ information in accordance with this Privacy Policy.  

 

JetStream collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring website, and the date and time of each visitor request. JetStream's purpose in collecting non-personally identifying information is to better understand how JetStream visitors use its Website. From time to time, JetStream may release non-personally-identifying information in the aggregate. For example, by publishing a report on trends in the usage of our Website. JetStream may collect potentially personally-identifying information like Internet Protocol (IP) addresses. JetStream will not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

 

JetStream Software, Inc. collects, processes, and retains personal information in the form of an individual’s company contact information, including individual and company names, email addresses, phone numbers, job titles, LinkedIn and other social relationship media (“SRM”) URLs if they exist, in a subscription-based dedicated commercial cloud database of Software-as-a-Service (“SaaS”) provider Salesforce.com to the extent necessary to reasonably serve our Website visitors, in addition to trade show booth visitors who have requested information from us by email, and other customers’ and prospects’ requests for information by email that we encounter in various business circumstances individually. 

 

Website visitors and other individuals referenced above with respect to inclusion in our Salesforce.com database may request certain details about what and how their information is shared with third parties for direct marketing purposes.

 

In summary, additional information collected on Website and trade show visitors, and other individuals referenced above is in the form of emails and meeting invitations subsequently exchanged with them by JetStream Software, Inc.'s employees utilizing Microsoft’s Office 365 Outlook or Salesforce.com email clients, as well as notes added into Salesforce.com from phone conversations, and from online and face-to-face meetings concerning JetStream’s cloud data management technology platform, and industry trends regarding our and competitors’ technologies and products, and which specific JetStream products these individuals have shown interest in or purchased.

 

Additionally, with respect to individuals who request information from us at trade shows by permitting us to scan their trade show badges for their contact information, Microsoft Excel (“Excel”) spreadsheets of those individuals’ contact information are subsequently sent to us by email attachment, or via portable flash device, from the trade show organizers. Those Excel spreadsheets are imported into JetStream’s Salesforce.com database.

 

Also, Excel spreadsheets containing minimal contact information, names and company email addresses from JetStream’s Salesforce.com database are provided to a mass email service, MailChimp.com, to execute periodic mass emails on JetStream’s behalf for product and trade show event marketing purposes as well as Privacy Policy update notices.

 

We do not actively seek, nor do we collect or store dates of birth, social security numbers, or any other personal information that typically might pose an identity theft threat if somehow Saleforce.com were compromised.

 

JetStream does not rent or sell potentially personally-identifying nor personally-identifying information to anyone, and to the best of our knowledge, the third party affiliated organizations mentioned above, Salesforce.com, Microsoft, and MailChimp.com do not share, sell, or otherwise distribute the personal data that JetStream shares with them in the normal course of business described above.

 

To opt out of having your information shared with third party vendors for direct marketing purposes, please inform us by sending an email request to [email protected] and we will promptly remove you from ALL correspondence.

 

This Privacy Policy does not cover your use of any of JetStream’s software products. Our customers use JetStream’s software products to manage and move data to and from public and private clouds. JetStream does not control the types of information that our customers may choose to collect, manage or store using JetStream’s software products. That information belongs to them, and is used, disclosed, and protected by them in accordance with their privacy policies and is not subject to this Privacy Policy.

 

 

  1. Gathering of Personally-Identifying Information

 

Certain visitors to JetStream may choose to interact with JetStream in ways that require JetStream to gather personally-identifying information. The amount and type of information that JetStream gathers depends on the nature of the interaction.

 

For example, we ask visitors who write to us through our Website forms to provide their name and email address. JetStream collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with JetStream.

 

JetStream does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Website-related activities.

 

We acknowledge that you have the right, upon written request, to review any information we have collected about you (typically, name, title, and email contact information).  If you request that we remove your personal information from our databases, we will respond within a reasonable timeframe to fully assess your request to confirm the deletion. For example, if you request that we delete all information pertaining to you, we will inform you prior to confirming the deletion that certain information, such as your email address, if deleted, will NO longer allow us to filter for that email address to maintain your Unsubscribe or Email Opt Out status should that email address be reintroduced into our databases due to legitimate trade show or other marketing activities.

 

 

  1. Aggregated Statistics

 

JetStream may collect statistics about the behavior of visitors to its Website. For instance, JetStream may reveal how many times a webpage was viewed, or how many times a document was downloaded from its website. However, JetStream does not disclose personally-identifying information other than as described below.

 

 

  1. Protection of Certain Personally-Identifying Information

 

JetStream discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that:

 

(i) need to know that information in order to process it on JetStream's behalf, or to provide services available at Jetstreamsoft.com, and

 

(ii) that have agreed not to disclose it to others.

 

Some of those employees, contractors and affiliated organizations may be located outside of your home country: By using Jetstreamsoft.com, you consent to the transfer of such information to them.

 

JetStream will not rent or sell potentially personally-identifying and personally-identifying information to anyone. If this practice should change in the future we will update this policy accordingly and provide individuals with opt-in or opt-out choice, as appropriate, before any data is shared.

 

Other than to its employees, contractors, and affiliated organizations, as described above, JetStream discloses potentially personally-identifying and personally-identifying information only when required to do so in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or when JetStream believes in good faith that disclosure is reasonably necessary to protect the property or rights of JetStream, third parties, or the public at large.

 

If you visit JetStream's Website and supply your email address, JetStream may occasionally send you an email to tell you about our products and services, solicit your feedback, or just keep you up to date with news about JetStream. If you send us a request (for example, via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

 

JetStream takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

 

To protect your information, we are self-certified under the EU-US Privacy Shield and under the Swiss-US Privacy Shield. For more information on our participation in the Privacy Shield, please read the below section Privacy Shield Frameworks.

 

If you have questions you can always contact us at [email protected].

 

 

  1. Use of Cookies for Analytics

 

A "cookie" is a file that allows us to track and target the interests of users.  Our Website places a cookie on the hard drive of your computer. In addition, our Website uses third party cookies from Google Analytics, including the following features:

 

Google Analytics Demographics and Interest Reporting gives us insight into behavior information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behavior to give you a better experience while visiting our Website.

 

Cookies are used to analyze use of our Website. The information we collect through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). You can access information about Google's Privacy Policy here https://policies.google.com/privacy

 

Website users who don't want their data collected with Google Analytics can download and install the Google Analytics opt-out browser add-on here https://tools.google.com/dlpage/gaoptout - This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js and dc.js) running on websites to prohibit sending information to Google Analytics.

 

While we recommend that users enable cookies on their browsers in order to enjoy all the features of our Website, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information.

 

 

  1. Your California Privacy Rights

 

California Civil Code Section 1798.83 permits California residents to request certain details about how their information is shared with third parties (for example, with Marketo, Salesforce.com, MailChimp, similar direct marketing services, etc. to send you email announcements regarding JetStream activities and products) for direct marketing purposes. JetStream does not rent or sell potentially personally-identifying nor personally-identifying information to anyone. To opt out of having your information shared with third party vendors for direct marketing purposes, please inform us by sending an email request to [email protected] and we will promptly remove you from ALL correspondence.

 

 

  1. Your European Privacy Rights Under GDPR

 

If you reside or otherwise find yourself in the territory of Europe, we are committed to facilitate the exercise of your rights granted by the EU General Data Protection Regulation (“GDPR”). Otherwise you can contact us at any time to discuss your privacy concerns.

 

Privacy rights under the General Data Protection Regulation include:

 

Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or concerns you can contact us any time.

 

Right of access, objection, restriction of processing, erasure, and portability. You also have the right to withdraw your consent at any time when we process your personal data based on your consent. To exercise these rights, please contact us at [email protected] and provide your name and your email address along with your specific request.

 

Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by following the opt-out instructions in our commercial emails or by contacting us, or by sending an email request to [email protected] and we will promptly remove you from ALL correspondence.

 

If you consider that the processing of your personal data infringes your privacy rights according to the General Data Protection Regulation, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.

 

Contact details for the EU data protection authorities, country by country, can be found via the National Data Protection Authorities list on the EU’s European Data Protection Board website, including a downloadable PDF of the list:

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

 

 

  1. Privacy Shield Frameworks

 

JetStream complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield.

 

JetStream Software, Inc. has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit the Department of Commerce’s Privacy Shield website https://www.privacyshield.gov/.

 

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, JetStream Software, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

 

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

 

We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

 

JetStream’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, JetStream remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless JetStream proves that it is not responsible for the event that gave rise to the damage.

 

JetStream may be required to share personal data in response to lawful requests by public authorities including to meet national security and law enforcement requirements.

 

In compliance with the Privacy Shield Principles, JetStream commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact JetStream Software, Inc. at [email protected]

 

JetStream has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

 

 

  1. Retention Periods and Deletion

 

JetStream retains your personal information to the extent necessary to reasonably serve Website visitors, trade show booth visitors, and customers requests for information and software, to meet our compliance and legal obligations, to enhance security and fraud prevention, and for audit purposes. We will keep your personal information until you instruct us to delete it or otherwise limit its use within the terms of this Privacy Policy.

 

 

  1. How We Protect Your Information

 

We want you to feel confident about using our Website, and we are committed to protecting the information we collect. While no website can guarantee complete security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.

 

For example, only authorized employees are permitted to access your personal information and they only may do so for permitted business functions. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized personnel have access to personal information. In addition, we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to any non-public information.

 

You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via our Website while it is in transit over the Internet, and any such submission is at your own risk.

 

 

  1. Children’s Privacy

 

Jetstream.com is a general audience website and does not specifically offer services directed to individuals under 18 years of age. Although someone under the age of 18 may provide information on our Website, we do not knowingly collect personal information from individuals under 18.

 

If you are under 18, do not use or provide any information on this Website or on or through any of its features, do not register on this Website, use any interactive or comment features of our Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. Should an individual whom we know to be under the age of 18 send personal information to us, we will delete or destroy such information as soon as reasonably possible. If you believe we might have this type of information, please contact us.

 

 

  1. Information about International Transfers

 

If you are visiting our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that JetStream does take steps pursuant to laws in the United States to ensure that your privacy is protected.

 

To protect your personal data when it is transferred to the United States, we are self-certified under the EU-US Privacy Shield and under the Swiss-US Privacy Shield, which you can read more about in the above section Privacy Shield Frameworks. By visiting our Website or using our services, you understand that your information will be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

 

 

  1. Privacy Policy Changes

 

JetStream may update this Privacy Policy in the future. Although most changes are likely to be minor, JetStream may change its Privacy Policy from time to time, and at JetStream’s sole discretion. JetStream encourages visitors to frequently check this page for any changes to its Privacy Policy. We will notify you about material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a prominent notice on Jetstreamsoft.com.

 

 

  1. Contacting Us

 

If you have questions about this Privacy Policy, please contact us at [email protected]

 

Or

 

JetStream Software, Inc. 2550 N. First St., Suite 420 San Jose, CA 95131 USA

 

If you want to communicate with our Data Protection Officer, please email [email protected]

 

Please provide your identification and contact details, including your email address, and a complete explanation of your concern.